Privacy Policy

1. Introduction

SellerRevive.ai ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information

When you use SellerRevive.ai, we may collect the following personal information:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Amazon seller ID, account suspension reason, sales history
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Communication Data: Messages, emails, and documents related to your reinstatement case
• Usage Data: Information about how you interact with our Service

Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring URL and links clicked
• General location information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our reinstatement services
• Processing payments and sending invoices
• Communicating with you about your account and service
• Analyzing Amazon suspension data with AI to develop strategy
• Responding to your inquiries and customer support requests
• Sending promotional emails and service updates (with your consent)
• Complying with legal obligations and protecting our rights
• Preventing fraud and improving Service security
• Personalizing your experience and improving our Service

4. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password storage and authentication
• Regular security audits and updates
• Restricted access to personal information
• Secure deletion of data upon request

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Third-Party Services

We use trusted third-party service providers to facilitate our Service. Your information may be shared with:

Stripe (Payment Processing)

We use Stripe to securely process payments. Stripe handles all credit card and payment information according to their own privacy policy and PCI compliance standards. We do not store your full credit card information.

Supabase (Authentication & Database)

We use Supabase for secure user authentication, account management, and data storage. Your account credentials and case information are stored securely through Supabase's infrastructure.

Anthropic AI (AI Analysis)

We use Anthropic's AI models to analyze Amazon suspension patterns and develop reinstatement strategies. Only aggregated, anonymized data is shared with Anthropic—we never share personally identifiable information like your name or seller ID with AI models.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at support@sellerrevive.ai. We will retain transaction records as required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of all personal information we hold about you
• Right to Correction: You can request correction of inaccurate information
• Right to Deletion: You can request deletion of your personal information (subject to legal requirements)
• Right to Data Portability: You can request your data in a portable format
• Right to Opt-Out: You can opt-out of marketing communications at any time

To exercise any of these rights, please contact us at support@sellerrevive.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Remember your login information
• Understand how you use our Service
• Improve our Service and user experience
• Deliver personalized content

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our Service.

9. Children's Privacy

SellerRevive.ai is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will delete such information immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Your continued use of our Service indicates your acceptance of any changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: